Focus areas:
Product design · Interaction design · Accessibility · Research synthesis · Operational systems · Stakeholder collaboration
Case studies
End-to-end redesign · Systems thinking · Organisational influence
Evaluating a third-party payment platform for accessibility, usability and launch risk.
Accessibility · Evaluation · Governance
Complex by nature. Simple by design.
Designing a council-wide staff safety system across multiple roles, permissions and high-stakes decisions.
Operational design · Role-based UX · Safety-critical systems
Current work · In progress
AI support across the Council's digital services.
AI support · Product discovery · Product strategy · Trust and interaction patterns
A little about me
I'm a product designer drawn to problems that are messy, important, and often easier to avoid than untangle.
Most of my work is in complex services and systems where getting the design right has real consequences.