Selected work
Parking fine journey redesign
One user journey across three systems
Improving a live service while proving the organisation could own the front end across its supplier systems.
Sole Product Designer · Shipped improvements · End-to-end prototype
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Staff safety system
Safety information that changed with responsibility
Multi-role approvals, permissions and removing a search whose results could falsely imply someone was safe.
Sole Product Designer · Shipped product
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Payment platform evaluation
Procured on assurances.
Launched on evidence.
Making accessibility and launch risk legible in a fixed third-party platform, then holding the supplier to verified fixes.
Sole Product Designer · 4 supplier-owned blockers resolved · Further fixes verified and risks documented
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AI-assisted prototyping
Building a fair comparison for AI chat
Two working prototypes with the same task, rules and outcome, so the interaction choice could be tested rather than assumed.
Sole Product Designer · Working Lovable prototypes
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